When Nora was a partner in a mortgage company eight years ago, the biggest way mortgage companies got leads was telemarketing. You got a big office, activated 20 phone lines, hired a bunch of psychotic telemarketers, bought a list of everybody who had an ARM expiring in six months and started calling. You got a whole lot of people who hung up. You got some people who talked to you. Out of which you got some who started a mortgage application and out of which you closed some.
It was with sheer brute force with telemarketers calling hundreds of homeowners every day, a loan officer could close 5 loans per month. While every single mortgage company was busting their heads against the wall, Rock Financial went to radio and the Internet and instead of chasing homeowners with telemarketing like everybody else was doing - got homeowners calling them. Now you can say... hey what is the difference? Tomato or Tomatoe... same thing right? A homeowner and a loan officer are talking on the phone. Same as getting a telemarketing lead.
Nope! It is not the same thing.
While her company and the other 4000 mortgage companies in Metro Detroit were chasing people, Rock Financial was being called by the best leads in the metro Detroit - people who had stable incomes, documentation, and a 'desire' to refinance or buy a home ASAP.
While her loan officers were calling the homeowners 30 times to get the W2 or Paystubs faxed over, loan officers at Rock Financial were getting everything you would need to close a loan right away on the first meeting with a homeowner.
Rock Financial went from being one of the many successful player in the Detroit mortgage industry to THE PLAYER in a matter of months. While their competitors was complaining about the The-Do-Not- Call List, the headache of getting a website done, Google charging $10 per click for the words like 'Michigan mortgage refinance" and lazy loan officers who just could not close loans. Rock Financial kept on closing more and more loans.
At the height of the refinance boom - industry grapevine had it that they were closing around 4,000 loans per month, with an average fee of $4,000 to Rock Financial turns out to be an astounding $16,000,000 per month. If you ever wondered where Dan Gilbert, founder of Rock Financial and a very sharp entrepreneur got the money to buy Cleveland Cavaliers...
Here is the best part about it all: while every single mortgage company (including Nora and her partners) were killing themselves in trying to convince the customers that their mortgage were "No Fees" and "It is completely free to you to refinance - the bank pays us"; Rock Financial merrily charged its customers 2% right on the HUD - on a $300,000 loan - that is $6,000 in fees.
So think about this for a second - a homeowner with perfect credit, good documentation, house which is not burned down had a choice: pay Nora's company and hundred like her nothing to get a loan done or pay Rock Financial $4,000 to get the same loan and they went to Rock Financial. How can it be?
Very simple really.
While all the other mortgage companies were trying to find and convince anybody breathing that they should refinance "cause 'rates are good madam" Rock Financial brilliantly used every marketing tactic open to them - radio ads, radio show on WJR 760, website, SEO, online ads, TV, sponsorships - to show up in front of people who were looking already to refinance or buy a home and completely convinced that they had to do it right now while the rates were good.
And no, before you start writing a list on why you never do what they did because woe is me, I have nothing... they did not started with everything on this list when they began their ascension.
The first thing they did was to put up a great website and started buying online ads. They invested the profits from their initial deals into radio. Then took the money that came in and built a radio show.
They followed the 10% rule or in their case it might have been taking 20% of the top and invested it back in marketing. Anybody could have copied them at that particular point in their history because they were nothing special - just like hundreds of mortgage companies out there. But they made a choice about becoming serious and different in their approach to get business.
Rock started with what they could afford at that time and slowly built the machine. Their competitors kept on telemarketing to people who did not want to hear the phone ring when they were having dinner with their families. Rock Financial did not do anything radical, if anything they broke the most holy convent of the mortgage industry at that time which was Thou shall not charge any upfront fees. They charged fees up the wazoo and their customers since they were the ones who wanted the loan in the first place, did not care even though hundreds of companies like Nora could have done their loan for free.
But for those customers there was ONLY one company in metro Detroit who was doing mortgages and that was Rock Financial. When people went looking for a mortgage - Rock Financial was THE ONLY NAME that showed up over and over and pretty soon it was the only name that they remembered.
I learned a harsh lesson watching that unfold: it does not matter how good you are and how good your doohickey is - people do business with people who are in front of them and not with ones who are invisible to them.
So when your 'customers' are looking for you: homeowners in your Michigan towns who are in foreclosure, motivated sellers, entrepreneurs who recently sold their business and are looking for places to 'park' their money, recently married couples who might be looking for a place to call home.... forget the mumbo jumbo about SEO, online marketing, Facebook Pages, blogging whatever and think about this:
Do you show up in front of people who are anxiously looking for somebody just like you to help them in getting something done without any convincing whatsoever? Hot and bothered right now? Or do you choose to play the I-will-bust-my-head-trying-to-find-and-convince-them lottery that so many mortgage companies played and lost in the last decade to Rock Financial?